MEET THE TEAM

MEET THE
TEAM

ANDY PHILLIPS

GLOBAL MANAGING PARTNER

Andy has over 20 years’ experience working in the driver and fleet safety industry. Andy has an established track record for strategic planning, global project implementation, and the development of bespoke risk management solutions.

Andy has successfully implemented targeted solutions across a wide range of industries including numerous blue-chip companies. These solutions are utilized in 37 countries, covering 5 continents. Andy’s consultative approach has ADT customers boasting consistent, significant, measurable and sustainable reductions in collisions whilst ensuring full legal and duty of care compliance.

These achievements have been recognized through various awards for both ADT and their customers by organizations such as BrakeFleet News and a Visa Business Innovation award. Andy is the driving force behind ADT’s global growth, developing industry-leading systems and services by working with strategic partners to offer fully managed, all-encompassing and proven solutions.

DR. JIM GOLBY, PhD FCIPD

DIRECTOR, RESEARCH AND CUSTOMER EXPERIENCE

Currently the Director of Research and Customer Experience at Applied Driving Techniques, Jim was formerly the Head of HR in the UK for a global organization.  He was the responsible person for ensuring the full compliance the business’ Duty of Care and Health and Safety obligations with regards to employees driving on company business.

Jim has in excess of 30 years’ experience of working in HR and Research within the Pharmaceutical/Biotech sectors. He is a former winner of the prestigious CIPD MRR MMR Research Prize, and the Secretary of EMIG’s HR Special Interest Group.

Jim is a former receipt of the Fleet Manager of the Year award for implementing best practice driver safety and compliance initiatives within his organization. He is also on the expert panel for ETSC, and on the Brake Global Driver Safety Steering Group. With a PhD from the University of Aston Birmingham, Jim was awarded his CIPD Fellowship in 2007.

JERRY CRONIN

DIRECTOR AMERICAS

Jerry has over 30 years’ experience in organizational leadership, and the design and implementation of human performance solutions across the commercial and government markets.

He developed and managed the commercial and civil government practice of a Fortune 150 training center of excellence, serving clients across a range of industries including oil & gas, healthcare, insurance, manufacturing, agriculture and civil government. As a global solutions director for another Fortune 150 he worked to provide solutions which integrated simulation in the land, sea, and air transportation sectors.

Jerry’s approach to providing value is to ensure that a holistic approach is taken to meet organization’s needs. Good solutions combine business processes aligned with organizational goals, supported by appropriate technologies and executed by skilled personnel. The ADT solution is an excellent example of how this is done.

Jerry is responsible for the strategy and implementation of ADT’s US-based operations.

DAVID BROWN

HEAD OF BUSINESS DEVELOPMENT

David has worked in the fleet industry since 1980 and is a Board Member of the Institute of Car Fleet Management (ICFM). The ICFM is the UK’s only independent nonprofit organization dedicated to advancing the profession of car fleet management.

The majority of David’s career has been in account management where he has gained invaluable experience and an in-depth understanding of what customers truly want and need. David moved into business development after several large blue-chip and public-sector wins with three major fleet management providers. David’s consultative approach and determination to understand individual business needs ensures that only appropriate solutions are implemented.

David is now responsible for formally managing ADT’s new business pipeline and developing opportunities from our existing client base. David’s focus will ensure that service delivery remains uncompromising.

LOUISE EADES

HEAD OF CLIENT PARTNERSHIPS (GLOBAL)

Louise has over 20 years’ experience implementing system and process changes, working across a wide range of industries including insurance, oil and gas and the Ministry of Defence. She has overseen the significant growth within the ADT customer support team, holding responsibility for staff training to ensure customer service levels continue to exceed expectations.

Louise has recently implemented system and process changes required to launch two FTSE 100 customers.

NEV POOLEY

HEAD OF TRAINING AND DEVELOPMENT

Nev has 20 years’ experience in fleet training within the oil, energy, pharmaceutical and corporate industries. He has also worked within the Mercedes group as a performance driving coach, together with 4X4 training for various off-road car manufactures.

Nev’s work has taken him as far as Kenya, working within the oil exploration industry alongside more home-related training such as trailer and UK familiarization. The continual, personal development that Nev has maintained throughout his career has seen him achieve RoSPA Gold, Lantra 4X4 instructor status and many other instructor-based qualifications.

Nev now maintains a dual role of both developing and supporting a growing team of professional ADT driver trainers, together with working alongside many of ADT’s customers as a hands-on trainer to ensure that he maintains a good connection with the trade.

NIGEL LAWRENCE

HEAD OF CLIENT PARTNERSHIPS (UK)

Nigel has 20 years’ experience in the fleet world, with four of those working in the driver and fleet safety industry. He is responsible for the efficient and effective implementation of service to our customers along with providing consistently high standards of customer care and relationship management.

Nigel’s ability to provide a personalized and bespoke approach to our customers has enabled ADT to deliver strong improvements to compliance levels for our customers, with a strong emphasis on positive user experience.

He is committed to maintaining ADT’s exceptional level of customer retention with continued high levels of consistent customer care and a desire to deliver future proofing solutions.

DAWN BATES

COMPLIANCE MANAGER

Dawn supports all activities across the organization, including tracking key performance indicators (KPIs); long-term business planning and organization; managing the mission of ADT and our goals; project management; and internal audits. Dawn has extensive experience in organizational transformation and dealing with issues businesses face in delivering faster solutions in performance management.

Prior to joining ADT, Dawn gained extensive experience within a large global corporation for 30 years. This included roles in audit; consultancy; project management; supplier service; business controls; and fleet management.

Dawn has a passion for excellent customer service as well as ensuring the team strive to deliver a world-leading ADT Risk Management service.

USA

CONTACT

Applied Driving Techniques (USA)

259 Granby Street
Norfolk
VA 23510
United States

T: +1 267-239-8979
E: [email protected]

UK: +44 (0) 1489 663 788
Ireland: +353 124 695 58
Europe: +32 280 844 80
USA: +1 267 239 8979
Australia: +61 281 034 165
Malaysia: +60 330 992 319